Refund Policy for AT 1 PTY LTD

AT 1 Pty Ltd strives to deliver high-quality products and services. Please review this Refund Policy to understand your rights regarding refunds for digital products, subscriptions, and live services.

1. General Refund Policy

All purchases are non-refundable except as outlined below or where otherwise required by law. This includes:

• Digital downloads

• Subscriptions

• Courses

• Memberships

• Live sessions

Refunds will only be granted under specific conditions detailed in this policy.

2. Eligibility for Refunds

Refunds may be issued in the following circumstances:

• Defective Downloads: If the digital product cannot be accessed or downloaded due to technical issues beyond the customer’s control.

• Technical Issues: Where persistent technical issues prevent access to purchased content and cannot be resolved.

• Unmet Service Delivery: If the service purchased was not delivered as advertised.

3. Timeframe for Refund Requests

• Refund requests for digital products must be submitted within 7 days of purchase.

• Live services (e.g., live sessions or events) are non-refundable, including missed sessions or cancellations without appropriate notice.

4. Subscription Refunds

• Refunds are not available for subscription renewals or mid-cycle cancellations.

• Refunds may be issued for the initial purchase of a subscription if eligibility conditions are met.

5. Assistance with Technical Issues

If you experience any technical problems accessing digital content, please contact us for assistance at hello@chibs.co. Refunds will not be issued for technical issues that can be resolved.

6. Process for Requesting Refunds

To request a refund:

1. Email hello@chibs.co with the subject line “Refund Request.”

2. Include your name, purchase details (e.g., receipt or order number), and a description of the issue.

3. Requests will be reviewed, and you will be notified of the decision within 7 days.

7. Refund Issuance

• Approved refunds will be processed within 7 days of approval.

• Refunds will be issued to the original payment method used for the purchase.

8. Non-Refundable Scenarios

Refunds will not be provided for:

• Live services that were delivered as scheduled.

• Missed sessions or cancellations without appropriate notice.

• Partially delivered services (e.g., incomplete courses or subscriptions).

• Technical issues that can be resolved through assistance.

If you have questions about this policy, please contact hello@chibs.co.